Frequently Asked Questions

How do I order from Silk Trees And Plants Australia?

To make an order simply visit our shop page or call us for commercial and custom projects.

Please note that all prices are quoted in Australian dollars ($AUD). If you need to enquire about an order, please  visit our Contact Us page.

Can I pay with a cheque or international money order?

If you would prefer to pay by cheque please proceed to the checkout, print the order page, complete the relevant details, attach correct payment and post it to:

Silk Trees and Plants

81 Hastings River Drive

Port Macquarie, 2444, Australia

that you be patient since we cannot dispatch your order until we have received your cheque and payment has been authorised.

To check the status of your order, please use the form on the contact page.

How much is delivery in Australia?

Delivery price quoted upon order. Please contact us if you would like a firm shipping quote before ordering. Silk Trees and Plants will normally arrive to most destinations in Australia within 5 working days after dispatch of your order. Shipping charges includes handling & packaging fees (insurance quoted extra).

Do you ship products internationally?

Delivery prices to International destinations quoted upon order. Please contact us if you would like a firm shipping quote before ordering.

How are products shipped?

Silk Trees and Plants ships by best method from Australia directly to your home or office, anywhere around the world. Freight carriers ensure secure and economical delivery in original condition, although some deliveries may take over 21 days to more remote international destinations. Where possible, our Customer Service will be able to advise you. Our silk trees and plants are shipped securely in cartons that protect your purchases from the rigours of normal delivery.

How are products shipped?

Silk Trees and Plants ships by best method from Australia directly to your home or office, anywhere around the world. Freight carriers ensure secure and economical delivery in original condition, although some deliveries may take over 21 days to more remote international destinations. Where possible, our Customer Service will be able to advise you.

Do I need to be home when the package arrives?

We suggest that you choose an address where someone will be present to receive delivery during business hours as a signature is required.

Can I pay after delivery?

All orders are despatched from Australia upon approved payment authorisation. No merchandise shall be shipped or delivered until payment in full is received. All art items will be shipped via our preferred carrier, Australia Post or equivalent.

Artificial Plants and Trees for Commercial Projects

Our expert team designs, supplies and installs realistic artificial plant gardens, hedges and vertical green walls for commercial projects of any size, anywhere in Australia.